North Star provides a wide range of virtual assistant services designed to help businesses focus on growth while we handle the day-to-day operations. Our agents specialize in:

• Administrative support (appointment scheduling, data entry, online research)
• Sales assistance (lead generation, follow-ups, CRM management)
• Marketing support (digital marketing, social media management, basic graphic design)
• Customer service (phone, text, email handling with premium service standards)

All of this is offered at a fraction of the cost compared to hiring professionals in the U.S. or other regions — without compromising on quality.

We carefully review each candidate’s background and experience before moving forward. Our selection process includes two rounds of interviews to ensure quality and fit. Once selected, candidates undergo a comprehensive one-month training program led by our managers and experienced agents. After completing training and demonstrating readiness, they are fully prepared to support companies in the field.

Our pricing is flexible and tailored to meet the unique needs of each client. Rates may vary depending on the size of your company and the level of support required. We offer customizable packages as well as pre-set options to suit different budgets and goals. For detailed pricing and to find the best fit for your business, feel free to contact us directly — we’re happy to help!

Yes, absolutely. Our virtual assistants are highly trained and come from diverse professional backgrounds, allowing us to match you with someone who understands the unique demands of your industry. We have experienced agents in various fields, and if you have specific tasks or workflows, we’re happy to collaborate with you to customize the support and ensure a smooth start.

We begin with a discovery meeting to learn more about your company, your goals, and the type of support you need. This helps us tailor our services to fit your business perfectly. Once you’ve selected one of our service packages, we’ll guide you through a quick onboarding process, including the necessary documentation. The entire setup is fast and efficient — typically completed within 24 hours — so you can start working with your virtual assistant right away.

Mudar todo o texto para: “At North Star, we prioritize quality and personalized service. Before assigning a virtual assistant, we take the time to understand your specific needs and goals. Based on this insight, we carefully select a candidate whose skills and experience align with your requirements. Once matched, your assistant is ready to begin supporting you right away.”

Our virtual assistants undergo comprehensive training designed to prepare them for a wide range of tasks across various industries. This includes:

• Customer service best practices
• Proficiency in commonly used platforms and tools specific to each industry
• Call handling, messaging, and sales techniques
• Adaptability to company-specific policies and workflows

Our services are designed for ongoing support, as we aim to build long-term partnerships with our clients. This allows our virtual assistants to become fully integrated with your team and deliver consistent, high-quality results over time.

NorthStar protects client confidentiality through NDAs, encrypted communication tools, secure data storage, employee training, and compliance with laws.

Your satisfaction is our priority. If the initial match isn’t the right fit, we offer a free trial period to ensure compatibility. Additionally, we have a diverse team of trained agents and can quickly provide an alternative assistant better suited to your needs. We’re committed to finding the perfect match for your business.

Yes, in most cases you can continue working with the same virtual assistant across multiple projects. Depending on the scope and size of each project, we’ll ensure the assistant has the capacity and skills to support your ongoing needs. Our goal is to provide consistency and build strong working relationships between our clients and their assistants.

Yes, all of our virtual assistants are bilingual and fluent in both English and Spanish. Additionally, we have team members who speak Portuguese and Italian, allowing us to support clients across a variety of language needs. If you require assistance in a specific language, we’ll do our best to match you with the right agent.

Time zone differences are never an issue for us. Our team is based in South America and fully adaptable to all four major U.S. time zones. We coordinate schedules to ensure your virtual assistant is available when you need them, providing seamless support regardless of location.

Availability and response times are outlined in the service agreement, based on what’s discussed and agreed upon with each client. We tailor schedules to meet your specific needs, ensuring your virtual assistant is available during your preferred hours. Additionally, we always have team members on standby to provide support when needed.

Our primary billing method is through weekly invoices, making it easy to track and manage your payments. We also offer alternative payment options, such as Zelle, for added convenience.